Birk Boston

BIRKENSTOCK

FAQs

See the most frequently asked questions. If you can't find the answer you're looking for, don't hesitate to contact us by e-mail. We'll get back to you as soon as possible.

What are the delivery times?

We deliver all our customers' orders within 4-6 working days anywhere in the UK and Europe. Our distribution centres are located in London and Manchester, which is why dispatch times vary between 4 and 6 days, depending on where you live.

Where is my order? Can I see the tracking?

You can track your order with your order number or tracking number on the ‘Order Tracking’ page, which will redirect you to our delivery partner's website. You can also contact us by e-mail.

Do you have a refund policy?

We guarantee a free return and refund if, and only if, the pair has not been worn outdoors. You have 30 days from the date of delivery to receive a full refund for your order. We do our best to resolve any problems our customers may encounter.

My shoe is too big, what can I do? ?

Don't worry, we'll sort it out quickly! Simply send us an email explaining the situation via the contact form. We'll send you a returns label so that you can send us back the pair that's too big. Once we've received it, we'll send you another pair in the right size.