If you have a question about birks, an order in progress, a return, etc., please do not hesitate to contact us using the contact form below, or at the following e-mail address: support@birkensale.com.
FAQs
See the most frequently asked questions. If you can't find the answer you're looking for, don't hesitate to contact us by e-mail. We'll get back to you as soon as possible.
We deliver all our customers' orders within 4-6 working days anywhere in the UK and Europe. Our distribution centres are located in London and Manchester, which is why dispatch times vary between 4 and 6 days, depending on where you live.
You can track your order with your order number or tracking number on the ‘Order Tracking’ page, which will redirect you to our delivery partner's website. You can also contact us by e-mail.
We guarantee a free return and refund if, and only if, the pair has not been worn outdoors. You have 30 days from the date of delivery to receive a full refund for your order. We do our best to resolve any problems our customers may encounter.
Don't worry, we'll sort it out quickly! Simply send us an email explaining the situation via the contact form. We'll send you a returns label so that you can send us back the pair that's too big. Once we've received it, we'll send you another pair in the right size.
Free Shipping
Fast and free delivery
4 to 6 working days
Secure Payments
Online payments are 100% encrypted and secure via SSL
Returns & Refunds
You have 30 days to return your product and receive a refund
Customer Service
Our team is available to answer your questions from Monday to Saturday
